Legal
Privacy Policy.
Effective Date: March 31, 2026 • Last Updated: March 31, 2026
You Better Walk LLC • Columbus, Ohio • youbetterwalkllc@gmail.com
You Better Walk LLC (“we,” “us,” or “our”) operates the website youbetterwalk.com and provides dog walking and pet sitting services in Columbus, Ohio. This Privacy Policy explains what information we collect, how we use it, and how we protect it. By using our website or contacting us about services, you agree to the practices described here.
1. Information We Collect
We collect only what we need to provide our services and communicate with you. This may include:
- Contact information - your name, email address, and phone number when you reach out through our contact form or email.
- Pet information - your pet’s name, breed, age, health conditions, behavioral notes, and veterinary contact information, provided voluntarily as part of scheduling or onboarding.
- Home access information - key codes, gate codes, or access instructions provided for service visits. This information is kept strictly confidential and used solely for service delivery.
- Website usage data - basic analytics such as pages visited, browser type, and general location data collected automatically when you visit our site. We do not use tracking cookies or third-party advertising pixels.
2. How We Use Your Information
We use the information you provide to:
- Schedule, confirm, and deliver pet care services
- Communicate with you about your pets and appointments
- Send visit updates, photos, and check-in reports
- Respond to your inquiries
- Comply with applicable laws and protect the safety of your pets
We do not use your information for advertising, and we do not sell, rent, or share your personal information with third parties for marketing purposes. Full stop.
3. Photographs and Visit Media
We may take photographs or short videos of your pet during walks or visits to share with you as part of our service updates. We will not post photos or videos of your pet or your home to social media or public platforms without your explicit written consent.
4. Data Retention
We retain your information for as long as you are an active client and for a reasonable period afterward in case of service disputes or follow-up inquiries. Pet health and emergency contact information is retained for the duration of our service relationship. You may request deletion of your information at any time by contacting us directly.
5. Security
We take reasonable precautions to protect your information, including keeping home access details in secure, password-protected storage and never transmitting sensitive access information over unencrypted channels. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. We will notify you promptly in the event of any breach that could affect your personal information.
6. Third-Party Services
Our website is hosted on GitHub Pages. Your use of this site may be subject to GitHub’s own privacy practices. We may also use email (Gmail) and scheduling tools in delivering our services. We select tools that do not use your data for advertising purposes, but encourage you to review the privacy policies of any third-party service you interact with.
7. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us so we can remove it.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information (subject to any legal retention requirements)
- Withdraw consent for any optional communications
To exercise any of these rights, email us at youbetterwalkllc@gmail.com. We will respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the updated policy on our website. Your continued use of our site or services after changes are posted constitutes your acceptance of those changes.
10. Contact
Questions about this policy? Reach us at youbetterwalkllc@gmail.com. We're a small operation and we read every email.